In fact I started from the bare bottom. Not knowing what it even was. I had to learn everything for myself. When I started my first company I had to learn how to set a website up and how to use an online shopping cart and so on.
I started to realize that I was spending a lot of time handling customer support issues, answering emails, and handling all of tedious little tasks that wasn’t good leverage of my time. But at the time I was still working out of my own bedroom using a cheap computer and I didn’t have the funds to hire an in house employee.