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As you can imagine, I get lots of emails. I would like to respond to everyone, it’s just physically impossible. I have an AWESOME customer support team, they will read your message. There is a good chance they will forward it to me.

We read every message that comes in and strive to respond to our emails within 48 hours.

To submit a ticket, go here

Depending on the ticket volume it can be as quick as a few hours. If you feel we may have missed your message, email us at

We’re usually available during regular business hours, Monday – Friday, 6AM to 2PM Pacific Time (9AM to 5PM Eastern). Chances are your question may have already been answered, visit our FAQ Page here.

Updating a credit card or other billing information?
Use the secure live chat at the bottom of the screen. If our operators are offline, you may simply leave a message by clicking Offline message at the bottom of the screen or call us at (800) 992-0398. If you reach our voicemail, leave a message including your name, email address, and a good number for us to call you back.

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